Effective date: 24 October 2026

DCustomThreads respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, create an account, apply to open an online store, use our design tools, place an order, or otherwise interact with us.

In this policy, “DCustomThreads,” “we,” “us,” and “our” refer to DCustomThreads, located in Toronto, Ontario, Canada.

1. Our Privacy Responsibilities

We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. We are accountable for personal information under our control and designate responsibility for privacy compliance.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact information: name, email address, telephone number, billing address, shipping address, and organization.
• Account information: username, encrypted or otherwise protected login credentials, account preferences, and order history.
• Order and transaction information: products, sizes, colours, quantities, design choices, customization details, pricing, tax, shipping, payment status, and communications about an order.
• Artwork and project content: logos, images, names, text, photographs, brand files, proofs, store content, and instructions you submit.
• Payment information: payment method and transaction identifiers. Full payment-card details are generally processed by a payment provider rather than stored directly by DCustomThreads. [Confirm processor and actual handling.]
• Communications: messages, quote requests, customer-support records, reviews, feedback, and social-media interactions.
• Technical and usage information: IP address, browser type, device information, referring pages, pages viewed, timestamps, approximate location derived from IP, cookie identifiers, and interactions with the website.
• Marketing preferences: consent records, subscription status, and communication preferences.

Please do not submit sensitive personal information that is unnecessary for your order. If artwork contains another person’s personal information or image, you are responsible for having authority to provide it.

3. How We Collect Information

We collect information directly from you when you complete a form, create an account, use the design tool, upload artwork, apply for a store, place an order, contact us, subscribe to marketing, or interact with our social channels. We may also collect information automatically through cookies and similar technologies and receive limited information from service providers, payment processors, shipping carriers, social platforms, or store administrators where permitted.

4. How We Use Personal Information

We may use personal information to:

• provide quotes and answer questions;
• create and manage accounts and online stores;
• review artwork, prepare proofs, process payments, produce custom goods, and fulfil orders;
• communicate about approvals, availability, production, pickup, shipping, delivery, returns, and support;
• prevent fraud, secure accounts, troubleshoot the website, and enforce our Terms;
• maintain business, tax, transaction, consent, and customer-service records;
• understand website performance and improve products, services, content, and user experience;
• send marketing communications where we have consent or another lawful basis, and manage unsubscribe requests; and
• comply with legal obligations and respond to lawful requests.

We limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.

5. Consent and Your Choices

We obtain consent in a form appropriate to the sensitivity of the information and the context. In some circumstances, collection, use, or disclosure may be permitted or required without consent by law.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a requested product or service. Contact us to discuss available choices.

6. Marketing Communications

We send commercial electronic messages only where permitted by Canada’s anti-spam legislation (CASL) or other applicable law. Marketing messages will identify the sender and include an unsubscribe mechanism. You may unsubscribe at any time using the link in the message or by contacting us. Transactional or service messages about an active quote, account, store, or order may still be sent when necessary.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain carts and sessions, support security, understand traffic, measure performance, and—if enabled—support advertising.

You can manage cookies through your browser and any cookie settings offered on the website. Blocking essential cookies may affect account, cart, checkout, or design-tool functions. [List actual cookie categories and tools after a cookie scan.]

8. When We Share Personal Information

We do not sell personal information. We may disclose information to service providers that help us operate, such as website hosting, ecommerce and design technology, payment processing, email delivery, analytics, product suppliers, production partners, shipping carriers, professional advisers, fraud prevention, data storage, and technical support.

We may also disclose information:

• with your consent or at your direction;
• to fulfil an order or online-store arrangement;
• when required or permitted by law, court order, or lawful authority;
• to investigate fraud, security incidents, policy violations, or threats to rights and safety; or
• as part of a proposed or completed business transaction, subject to appropriate safeguards.

Service providers may use information only for the services they provide to us, subject to their agreements and applicable law.

9. Processing Outside Canada

Some service providers may process or store personal information outside Ontario or Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and accessible to its courts, law enforcement, or authorities. We use contractual and other measures appropriate to the circumstances to protect information in our custody or control. [Confirm actual provider locations.]

10. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfilment, reorders, customer support, warranty or dispute handling, security, tax and accounting requirements, legal compliance, and enforcement of agreements. Retention periods vary by record type. When information is no longer required, we securely delete, destroy, or anonymize it. [Add approved retention schedule.]

11. Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, such as access controls, service-provider controls, secure payment processing, account protections, backups, and staff practices. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

12. Privacy and Security Incidents

We maintain procedures to assess and respond to privacy and security incidents. Where required by law, we will notify affected individuals and report a breach to the appropriate privacy regulator, and we will maintain required breach records.

13. Accessing or Correcting Your Information

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information. We may need to verify your identity before responding. In limited cases, access may be restricted or refused where permitted or required by law; if so, we will explain the reason unless prohibited.

You may also ask about our use and disclosure of your information, withdraw consent, update communication preferences, or request deletion where applicable. Some information may need to be retained for legal, security, transaction, or recordkeeping reasons.

14. Children’s Privacy

The website is intended for customers who can enter into a binding transaction or use it with the involvement of a parent or legal guardian. We do not knowingly collect personal information directly from children for online purchasing without appropriate authorization. If you believe a child has provided personal information improperly, contact us.

15. Third-Party Websites and Social Media

Our website may link to third-party websites or social platforms, including Facebook and Instagram. Their privacy practices are governed by their own policies. Information posted publicly or sent through a social platform may also be processed by that platform.

16. Changes to This Privacy Policy

We may update this policy as our practices, services, or legal obligations change. The updated policy will be posted with a revised effective date. Where appropriate, we will provide additional notice of material changes.

17. Contact and Privacy Questions

To ask a privacy question, exercise a privacy right, or make a complaint, contact:

Privacy Contact — DCustomThreads
Toronto, Ontario, Canada
Email: dcustomthreads@gmail.com
Phone: (416) 659‑2883

We will review and respond to privacy concerns within a reasonable time. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction.